FAQ
--- Water Filter Package ---
We are a family of 3 (2 adults and a small child), which size should we choose?
It depends on your water consumption. The "Compact" Water Filter Package will be sufficient for your daily drinking water needs. As your child grows or if you use it also for cooking, tea and coffee you will probably enjoy the more generous capacity of our "Regular" model.
Do I need to clean the ceramic filter elements?
Yes, once the throughput of the water through the filter becomes noticeably less than normal, we recommend that you clean the ceramic filter elements. NEVER use soap or detergents to clean the ceramic filter elements.
How do I clean the ceramic filter element?
The ceramic filter elements can be cleaned using clean water and a scouring pad (similar to 3M Scotch-bride). Ensure that the end of the plastic mount does not come into contact with unfiltered water, dirty hands, etc.. NEVER use soap or detergents to clean the ceramic filter elements.
Do I need to clean the stainless steel towers, tap and lid?
We recommend that you disassemble and clean the tower, lid and tap twice a month. The stainless steel tower, lid, tap and washers can be cleaned using a soft sponge, clean water and a little bit of soap, then rinse thoroughly and dry all the elements. NEVER use soap or detergents to clean the ceramic filter elements. See above on how-to clean the ceramic filter elements.
When should I replace the ceramic filter element?
To be able to remove/reduce Chlorine and/or volatile organic compounds from the water, all the filters that we provide use a multistage filtration process. The outer part of the ceramic filter element can be cleaned to enhance the lifespan and the throughput of the element. The lifespan of the activated carbon in the filter element is determined by the concentration of Chlorine and/or volatile organic compounds in the supplied water. In most cases the filter elements should be replaced after 6 months of daily use, or after 3000L using two ceramic filter elements simultaneously.
What happens if I leave the filter unused for a period of time?
If the filtration system is left to stand for more than 3 days without use, it is recommended to flush the entire system. The best way to do this is to empty both chambers, refill the top chamber with water and dispose of the first filtered batch completely. It is good practice to empty the water filtration system, let all the elements dry separately and store it unassembled if you do not use it for a prolonged time.
--- General ---
I would like to return an order, what should I do?
Please visit our Refund Policy for more information.
I am currently living outside of the Grand-Duchy of Luxembourg, can I also order your solutions?
We deliver within 2-3 business days to any address that accepts deliveries in the Grand Duchy of Luxembourg also to your office or a Post Packup station. We also ship most of our solutions internationally (FR, BE, DE, NL) with UPS.